Quality Manager

The Quality Manager at the West Memphis, AR facility plays a mission-critical role in safeguarding product integrity and operational excellence for the only Bosch Power Tools distribution center in the United States. This site sets the standard for quality and performance across the North American market. The role is responsible for establishing and enforcing Quality Systems plans, procedures, and practices to ensure ISO compliance, drive continuous improvement, and mitigate risk. This position leads a team of 10–15 quality professionals and partners cross-functionally to uphold Bosch’s global quality standards while optimizing cost, cycle time, and customer satisfaction. The Quality Manager holds the authority to halt production or shipments in cases of noncompliance and drives accountability through rigorous system audits, performance metrics, and process discipline.

Primary Responsibilities

• Lead implementation of Bosch QMM-aligned quality system procedures across the facility.

• Maintain ISO 9001:2008 registration and audit readiness.

• Drive enforcement of incoming, in-process, and outbound quality audits.

• Install visual management systems to monitor KPIs in quality, cost, productivity, and delivery.

• Benchmark quality performance against PTNA and Bosch global standards.

• Partner with cross-functional teams to improve quality, cost, customer satisfaction, and delivery performance.

• Present improvement plans and execute approved projects to drive facility-wide gains.

• Manage and develop 10–15 direct reports, including supervisor, QA inspectors and auditors.

• Support engineering and BPS (Bosch Production System) teams in system compliance and quality initiatives.

• Oversee quality operations in the Distribution Services Postponement (DSP) area, including new product introductions.

• Drive corrective action and rework processes with vendors using Bosch 8D methodology.

• Define internal packaging requirements and ensure compliance across domestic and international vendors.

Education Requirements

• Bachelor’s degree in Science, Engineering, or Technology (required)

• MBA or other post-graduate education (preferred)

• Certification as a Lead Auditor (CQM, CQE, CQA – ASQ) required

• 8+ years of commensurate experience may substitute for degree requirements

Qualifications & Competencies

• Strong working knowledge of Bosch Quality Systems and audit standards

• Advanced experience in Quality Assurance and Lean Manufacturing techniques

• Proven supervisory and leadership experience in quality environments

• Proficient in Microsoft Office (Excel, PowerPoint, Outlook)

• Ability to influence at all levels; cross-functional leadership capability

• Strong communication skills – written and verbal – across multiple levels

• Demonstrated application of PTNA Service Quality behaviors

Key Skills

   Hard Skills

• Logical problem-solving and analytical capability

• Financial acumen, including budgets and cost control

• Personnel management in a high-volume, automated distribution environment

• SAP, Blue Yonder, JDA, or similar WMS systems proficiency

• Expertise in QA methodologies and Bosch audit systems

   Soft Skills

• Expert-level communication, collaboration, and moderation

• Strong leadership and coaching mindset

• Proficient in change management and strategic thinking

• Experience working across diverse cultural environments

• Ability to manage and influence multiple stakeholders

Physical Requirements

• Sitting: Continually

• Walking/Standing/Mobility: Occasionally

• Keyboarding: Continually

• Lifting/Pushing/Pulling: Rarely (10–25 lbs.)

• Twisting, Stooping, Reaching, Kneeling: Rarely

• Climbing/Crouching: Rarely

Sensory Requirements

• Frequent talking and hearing (in person and by phone)

• Corrected vision required

Environmental Conditions

• Occasional exposure to temperature changes, dust, noise, or packaging chemicals

• Periodic use of safety equipment required