Territory Service Manager - Los Angeles
Aufgaben
The Territory Service Manager (TSM) is a critical, customer-facing support role responsible for elevating the post-sale experience and maximizing the long-term value of our power tools for our Pro Partner end-users within a defined geographic territory. By proactively engaging with customers, understanding their operational needs, providing expert service coordination, application support, and basic on-site troubleshooting, the TSM ensures optimal tool performance, reduces downtime, and strengthens customer loyalty. Critically, the TSM will also act as a frontline identifier of new sales opportunities, generating and qualifying leads for the territory sales team. This role works in close collaboration with the sales team to identify new opportunities, reinforce product value, and drive customer satisfaction through unparalleled service.
- Regularly visit and engage with existing Pro Partner (PP) end-users within the assigned territory to build strong, trusted relationships.
- Conduct on-site assessments of tool usage, identify potential tool performance issues or service needs, and provide immediate solutions or escalate as necessary.
- Act as the primary point of contact for service-related inquiries, technical guidance, and warranty claims for assigned PP accounts.
- Travel to shipping locations (Bosch Service Centers, Bosch Assigned T-Force Drop off locations, FedEx, or UPS) to package and ship customers tools that were picked up for repair.
- Proactively identify new sales opportunities with new and existing Pro Partner accounts during service interactions. Driving leads to Sales Development Management team.
- Develop strong working relationships with local Bosch sales and service teams.
- Support sales managers with jobsite activation, tool demos, and other sale initiatives.
- Administer the TSM Loaner Tool Program for Pro Partners, adhering to established guidelines (e.g., minimum tool value for loaner eligibility: $400 for tools beyond impacts, drill drivers, and grinders).
- Execute on-site loaner tool deployments and pickups: Obtain a Purchase Order (PO) from the PP on-site for loaner tool issuance to allow for billing in case of loss or theft.
- Establish and communicate "milk run" schedules for predictable tool pick-up and delivery.
- Daily usage and engagement of Bosch's CRM, C4C, customer management system.
- Manage personal service schedule efficiently to optimize territory coverage and customer satisfaction.
- Territory - Los Angeles, Orange County and Inland Empire.
Profil - High School diploma required
- Bilingual ability in both English and Spanish preferred
- 1 - 3 years of experience in a field service, customer support, or account management role, preferably within the power tools, construction, or industrial sectors preferred
- Ability to work independently, manage time effectively, and prioritize tasks in a field-based environment.
- Demonstrate strong time management while navigating the assigned territory.
- Valid driver's license and a clean driving record.
- Ability to travel frequently within the assigned territory (up to 90% of the time, depending on territory size).
- Ability to lift and carry up to 60 lbs. and perform physical tasks associated with tool handling and basic on-site assessment.
- Comfortable working in various environments (e.g., construction sites, workshops, industrial settings).
- Strong verbal and written communication skills.
- Intermediate skill level in Microsoft Word, Excel, PowerPoint.
- Must be located in the greater Los Angeles area.
- High School diploma required
- Bilingual ability in both English and Spanish preferred
- 1 - 3 years of experience in a field service, customer support, or account management role, preferably within the power tools, construction, or industrial sectors preferred
- Ability to work independently, manage time effectively, and prioritize tasks in a field-based environment.
- Demonstrate strong time management while navigating the assigned territory.
- Valid driver's license and a clean driving record.
- Ability to travel frequently within the assigned territory (up to 90% of the time, depending on territory size).
- Ability to lift and carry up to 60 lbs. and perform physical tasks associated with tool handling and basic on-site assessment.
- Comfortable working in various environments (e.g., construction sites, workshops, industrial settings).
- Strong verbal and written communication skills.
- Intermediate skill level in Microsoft Word, Excel, PowerPoint.
- Must be located in the greater Los Angeles area.
Kontakt & Wissenswertes
BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives:
- FIRST Robotics (For Inspiration and Recognition of Science and Technology)
- AWIM (A World In Motion)
Equal Opportunity Employer, including disability/veterans.
Safety Sensitive position
Thanks to the work of every associate, Bosch has been recognized for award-winning culture by the following organizations:
- Great Place to Work™ Certified, 2024
- Fortune’s World’s Most Admired Companies, 2024
- America’s Best Large Employers, 2024
- America’s Best Employers for Diversity, 2024
- America’s Greatest Workplaces for Women, Newsweek 2024
- Greatest Workplaces for Diversity, Newsweek 2024
- Bosch Power Tools was recently recognized as one of Newsweek’s America’s Greatest Workplaces in Manufacturing 2025
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.
The U.S. base salary range for this full-time position is $65,000 to $75,000. Within the range, individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, job location, etc. Pay ranges included in the posting generally reflect base salary; certain positions may include bonus, commission, or additional benefits.
Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success! Learn more about our full benefits offerings by visiting: https://www.myboschbenefits.com/public/welcome
Salary estimates published on online job boards, rather than the Bosch US Careers Page, may not be a true representation of the actual pay range offered for this position.
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