Power Tools Customer Support
Your tasks
Are you passionate about delivering exceptional customer service in the power tools industry? Join our team at Bosch Power Tools and help us provide the best service to our valued customers. We are seeking a dedicated and customer-focused individual to support our mission of excellence in customer service for our power tools. Your role will be crucial in ensuring our customers receive top-notch support and care for their Bosch power tools.
Key Responsibilities:
Customer Support: Provide outstanding technical support for Bosch power tools to users, the Customer Care Centre, Bosch field sales force, and directly to Bosch customers.
Repair Coordination: Arrange collections for power tool repairs from users and keep them informed about the status and progression of their repairs.
Parts Assistance: Assist customers by sending parts drawings and helping them select the correct spare parts for their Bosch power tools.
Complaint Resolution: Handle customer complaints and claims related to Bosch power tools in collaboration with our legal team, ensuring a satisfactory resolution.
Process Improvement: Work with various departments within Bosch Power Tools to enhance processes and improve efficiency in servicing power tools.
Technical Liaison: Collaborate with the Bosch Service Centre repair Manager on technical topics related to power tools to ensure seamless service delivery.
Training and Development: Provide technical and system training on Bosch power tools to users and the Customer Care Centre to enhance their knowledge and capabilities.
Quality Support: Support the central Quality Management (QMM) department in maintaining high standards of service for Bosch power tools.
Your profile What distinguishes you
Customer-Centric Attitude: You excel in people skills and are dedicated to providing exceptional customer service.
Communication Excellence: You possess excellent written English and a professional telephone manner, ensuring clear and effective communication with customers.
Calm Under Pressure: You can maintain composure and deliver high-quality service even in high-pressure situations, with a keen eye for detail.
Technical Proficiency: You are proficient in Microsoft Office, especially Word and Excel, enabling you to efficiently manage customer-related tasks.
Additional Skills: A driving license is advantageous for flexibility in customer service roles.
Technical Experience: Experience in diagnosing and repairing in a workshop environment is desirable, enhancing your ability to support customers with technical issues
What distinguishes you
Customer-Centric Attitude: You excel in people skills and are dedicated to providing exceptional customer service.
Communication Excellence: You possess excellent written English and a professional telephone manner, ensuring clear and effective communication with customers.
Calm Under Pressure: You can maintain composure and deliver high-quality service even in high-pressure situations, with a keen eye for detail.
Technical Proficiency: You are proficient in Microsoft Office, especially Word and Excel, enabling you to efficiently manage customer-related tasks.
Additional Skills: A driving license is advantageous for flexibility in customer service roles.
Technical Experience: Experience in diagnosing and repairing in a workshop environment is desirable, enhancing your ability to support customers with technical issues
Contact & additional information
37.5 hrs a week
Role is officed based at our head office situated in Denham near Uxbridge
Hybrid working is available with up to 2 days a week being available for home office
Welcome To Denham Denham
At Bosch, we care; for you, our business, and our environment.
Let’s turn visions into reality. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch-teams around the world. Their creativity is the key to innovation through connected living, mobility or industry. Our responsibility goes far beyond ‘business’. We’re independent of stock markets and bound to the purpose of the Robert Bosch Foundation; our success directly benefits society, the environment, and future generations. Our promise to our associates is rock- solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference. Work #LikeABosch.
Location benefits
Diversity, equity and inclusion
Agile working methods, flat hierarchies and collaboration on an equal footing, casual dress code, regular events to celebrate together, international employee networks and interest groups
Free bicycle parking
Free bicycle parking in the courtyard, secure bicycle parking space
Company pension scheme
Higher employer contributions in locations with a higher cost of living. Location-based salary adjustments reflected in pension contributions
Well being and mental health programs
Dedicated relaxation or meditation rooms. On-site gyms or fitness centers
Well connected to public transport
Good public transport connections, company bike leasing, choice between a free public transport ticket for the Vienna core zone, a subsidised climate ticket or an employee car park
Company pension scheme
Secure your future with our company pension—matched contributions up to 8%.
Free Parking & EV Charging
Enjoy free onsite parking plus convenient electric vehicle charging stations to support sustainable commuting.
Well connected to public transport
This locations offer easy access to trains and/or buses—making your commute smooth, fast, and eco-friendly.
Committed to DEI
At Bosch, diversity, equity, and inclusion are at the heart of our culture—everyone is valued, respected, and empowered to thrive.
Well being and mental health programs
Your wellbeing matters—access mental health programs, Employee Assistance Programs (EAPs), and support whenever you need it.
Onsite Canteen & Dining Areas
Fuel your day with fresh meals and snacks from our onsite canteen and comfortable dining spaces.
Benefits & Services
Enjoy a range of perks—from Bosch product discounts to savings at popular high street brands. We've got your back, in and out of work
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Do you need technical support?
We look forward to your inquiry.