CRM Application Support Graduate
Your tasks
Bosch Home Comfort is embarking on an exciting digital change project, implementing cutting edge technologies to keep us at the forefront of our market. We are looking for highly motivated and professional IT advanced apprentices to help provide support globally to our customers across the vast CRM landscape.
You will need to have a good IT background, ideally with a relatable degree. It’s essential that you enjoy problem solving and working with multi skilled teams. Providing the highest levels of support to our internal customers is a fundamental part of the job, this includes delivering solutions in line with our service level agreements, providing continuous communication and sharing best practice.
- Provide 2nd Level IT Support to Key Users of the OneCRM landscape globally
- Supporting the core Microsoft Dynamics CRM system and connected platforms
- Resolve tickets within specified service level agreements
- Creates and maintains documentation for known solutions
- Training key users on system usage
- Create solutions to enhance business processes using RPA, automation platforms and Microsoft Power Platform
- Active involvement in continuous improvement topics
Your profile - Be degree qualified
- Excellent communication skills with internal and external contacts
- Have strong IT skills
- Be well organised and able to work under pressure, maintain excellent attention to detail and meet
- strict deadlines
- Customer focused, reliable, dedicated and self motivated
- Inquisitive nature who enjoys problem solving
- Passionate about IT and Technology
- Be a quick learner and have a methodical and flexible and approach to meet customer requirements
- Effective team worker as well as the ability to work on own initiative
- Be degree qualified
- Excellent communication skills with internal and external contacts
- Have strong IT skills
- Be well organised and able to work under pressure, maintain excellent attention to detail and meet
- strict deadlines
- Customer focused, reliable, dedicated and self motivated
- Inquisitive nature who enjoys problem solving
- Passionate about IT and Technology
- Be a quick learner and have a methodical and flexible and approach to meet customer requirements
- Effective team worker as well as the ability to work on own initiative
Contact & additional information
Deadline for Applications: 18/3/2025- please note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible
Working Hours: 39 hours a week; Mon – Thurs 08.00 - 17.00 and Fri 08.00 - 16.00 with a 1 hour unpaid lunch break
Working with us comes with the following benefits:
- 25 days annual leave per year plus bank holidays – additional service days accrued after 5 years
- Eligibility for our Company Performance Bonus (up to £1,500 gross per annum)
- Enhanced pension contributions
- Access to the Perkbox and My Benefits platforms giving access to discounts, healthcare plans, group income protection and death in service benefits
- Discounts on products from across the Bosch Group
- Subsidised onsite café and canteen
- Health & well-being support including: over 200 trained mental health first aid champions, free of charge employee assistance programme and after 2 years’ service you gain eligibility for funding up to £150 per annum to support your personal well-being
- Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
- Volunteering days
- Cycle to work scheme with discounts on push-bikes, e-bikes and accessories
- Policy to support growing families
- Access to self-service training platform containing over 200 Bosch approved programmes
- Networking opportunities across Bosch UK including a mentoring programme
- And more!
Welcome to Worcester
At Bosch, we care; for you, our business, and our environment.
Let’s turn visions into reality. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch-teams around the world. Their creativity is the key to innovation through connected living, mobility or industry. Our responsibility goes far beyond ‘business’. We’re independent of stock markets and bound to the purpose of the Robert Bosch Foundation; our success directly benefits society, the environment, and future generations. Our promise to our associates is rock- solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference. Work #LikeABosch.
Location benefits
Well being and mental health programs
Dedicated relaxation or meditation rooms. On-site gyms or fitness centers
Diversity, equity and inclusion
Agile working methods, flat hierarchies and collaboration on an equal footing, casual dress code, regular events to celebrate together, international employee networks and interest groups
Well connected to public transport
Good public transport connections, company bike leasing, choice between a free public transport ticket for the Vienna core zone, a subsidised climate ticket or an employee car park
Free bicycle parking
Free bicycle parking in the courtyard, secure bicycle parking space
Company pension scheme
Higher employer contributions in locations with a higher cost of living. Location-based salary adjustments reflected in pension contributions
Company pension scheme
Secure your future with our company pension—matched contributions up to 8%.
Well connected to public transport
This locations offer easy access to trains and/or buses—making your commute smooth, fast, and eco-friendly.
Free Onsite parking
free parking is available right at work for your convenience
Committed to DEI
At Bosch, diversity, equity, and inclusion are at the heart of our culture—everyone is valued, respected, and empowered to thrive.
Well being and mental health programs
Your wellbeing matters—access mental health programs, Employee Assistance Programs (EAPs), and support whenever you need it.
Onsite Canteen & Dining Areas
Fuel your day with fresh meals and snacks from our onsite canteen and comfortable dining spaces.
Benefits & Services
Enjoy a range of perks—from Bosch product discounts to savings at popular high street brands. We've got your back, in and out of work
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