Customer Service Advisor 6 Months Fixed Term
Your tasks
► Deliver a truly luxury experience to our customers.
► Develop an exceptional understanding of the range of vehicles and services to fully embrace the brand values so you can provide the ultimate service to every customer and ensure that their experience goes “beyond the car”.
► Provide a tailored, friendly and professional service, with the customer firmly at the heart of what you do.
► Handle all customer interactions in a prompt, professional and knowledgeable manner through a variety of communication channels to provide a truly blended service.
► Engage with customers to gain a full personal understanding of the customer requirements in line with our quality standards to deliver a World Class experience.
► Build professional business relationships with the dealer network that will be pivotal to the quality of service that you provide to the brand’s customers.
► Provide a value-add service that enhances the customer experience and builds our brand and service reputation.
► Capture, maintain and ensure quality of customer data.
► Identify and highlight any service-related issues, incidents or trends.
Your profile ► Candidates will have significant experience of working in a high-end, VIP customer service environment within the retail, hospitality, travel/leisure or luxury automotive sectors.
► Previous experience of working in a Customer Contact Centre environment providing excellence in service to the customer would be an advantage.
► A passion for delivering first class customer service.
► The ability to adapt and be flexible.
► Excellent verbal and written communication skills in English and another language.
► Good social and interpersonal skills, personable with strong emotional intelligence.
► Good listening skills.
► Excellent problem-solving skills.
► Quality focused with attention to detail.
► A genuine interest in the campaign brand.
► A warm, helpful and positive approach.
► Dynamic, proactive, confident, self-motivated and driven to succeed.
► A team player.
► IT Savvy with good MS Office and keyboard skills.
► Highlight and escalate issues as necessary.
Operational Hours: 7-day shift operation:
7-day operation between 07.00am – 18.15pm
► Candidates will have significant experience of working in a high-end, VIP customer service environment within the retail, hospitality, travel/leisure or luxury automotive sectors.
► Previous experience of working in a Customer Contact Centre environment providing excellence in service to the customer would be an advantage.
► A passion for delivering first class customer service.
► The ability to adapt and be flexible.
► Excellent verbal and written communication skills in English and another language.
► Good social and interpersonal skills, personable with strong emotional intelligence.
► Good listening skills.
► Excellent problem-solving skills.
► Quality focused with attention to detail.
► A genuine interest in the campaign brand.
► A warm, helpful and positive approach.
► Dynamic, proactive, confident, self-motivated and driven to succeed.
► A team player.
► IT Savvy with good MS Office and keyboard skills.
► Highlight and escalate issues as necessary.
Operational Hours: 7-day shift operation:
7-day operation between 07.00am – 18.15pm
Contact & additional information
flexible work time options, hybrid home/office based working options, benefits and services, employee discounts, room for creativity and centrally city based location.
Please apply with English CV!
Welcome to Liverpool
At Bosch, we care; for you, our business, and our environment.
Let’s turn visions into reality. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch-teams around the world. Their creativity is the key to innovation through connected living, mobility or industry. Our responsibility goes far beyond ‘business’. We’re independent of stock markets and bound to the purpose of the Robert Bosch Foundation; our success directly benefits society, the environment, and future generations. Our promise to our associates is rock- solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference. Work #LikeABosch.
Location benefits
Company pension scheme
Secure your future with our company pension—matched contributions up to 8%.
Onsite Kitchen Facilities
Heat up, chill, or prep your meals with ease—our kitchens are equipped with microwaves and fridges for your convenience.
Well connected to public transport
This locations offer easy access to trains and/or buses—making your commute smooth, fast, and eco-friendly.
Committed to DEI
At Bosch, diversity, equity, and inclusion are at the heart of our culture—everyone is valued, respected, and empowered to thrive.
Well being and mental health programs
Your wellbeing matters—access mental health programs, Employee Assistance Programs (EAPs), and support whenever you need it.
Benefits & Services
Enjoy a range of perks—from Bosch product discounts to savings at popular high street brands. We've got your back, in and out of work
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