Multi-lingual Customer Service Expert (German/English) – Temporary 4 months
Your tasks
To achieve the objectives of our growing site in Liverpool we are looking for ambitious and experienced Multi-Lingual Customer Service Experts to join one of our automotive campaigns for a multipurpose 4x4 brand.
Your Responsibilities:
- Providing personalised and inspiring customer experiences that bring the brand to life in a ‘sales through service’ approach via phone, email, chat and potentially social media
- Engaging with customers to gain a full personal understanding of their requirements
- Covering an expanding scope of services to support customers across the full customer journey
- Managing customer interactions involving stakeholders from the partner network
- Developing a deep understanding of vehicles and services and their benefits for customers’ work, adventure or outdoor life
- Ensuring personal Key Performance Indicators and Service Level Agreements are achieved
- Providing feedback for ongoing improvement of processes
Your profile What Distinguishes You?
- Candidates will have significant experience of working in a customer service environment, ideally within the automotive industry
- A passion for 4x4 in combination with a customer-centric mindset
- Excellent verbal and written communication skills in German as well as in English.
- Strong communication skills with the ability to tailor information to individual customer needs
- Good social and interpersonal skills
- Good listening and problem solving skills
- Quality focused with attention to detail
- A genuine interest in the campaign brand
- Ability to build rapport and relationships with customers whilst empathising with the customer enquiry
- Enjoys working in a start-up environment with dynamic changes to the process landscape
- Team player with a positive approach and drive to take responsibility for resolution of customer issues
- Experience in using CRM tools and MS Office applications
- Flexibility in operational hours of shift pattern to include weekend working.
What Distinguishes You?
- Candidates will have significant experience of working in a customer service environment, ideally within the automotive industry
- A passion for 4x4 in combination with a customer-centric mindset
- Excellent verbal and written communication skills in German as well as in English.
- Strong communication skills with the ability to tailor information to individual customer needs
- Good social and interpersonal skills
- Good listening and problem solving skills
- Quality focused with attention to detail
- A genuine interest in the campaign brand
- Ability to build rapport and relationships with customers whilst empathising with the customer enquiry
- Enjoys working in a start-up environment with dynamic changes to the process landscape
- Team player with a positive approach and drive to take responsibility for resolution of customer issues
- Experience in using CRM tools and MS Office applications
- Flexibility in operational hours of shift pattern to include weekend working.
Contact & additional information
Deadline for Applications: 15th September 2025
Please note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible.
Working a shift rota within the Operational Hours: Monday – Friday 8.00am – 4.00pm
Your future job location offers you: flexible work time options, hybrid home/office based working options, benefits and services, employee discounts, room for creativity and centrally city based location.
Welcome to Liverpool
At Bosch, we care; for you, our business, and our environment.
Let’s turn visions into reality. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch-teams around the world. Their creativity is the key to innovation through connected living, mobility or industry. Our responsibility goes far beyond ‘business’. We’re independent of stock markets and bound to the purpose of the Robert Bosch Foundation; our success directly benefits society, the environment, and future generations. Our promise to our associates is rock- solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference. Work #LikeABosch.
Location benefits
Company pension scheme
Secure your future with our company pension—matched contributions up to 8%.
Onsite Kitchen Facilities
Heat up, chill, or prep your meals with ease—our kitchens are equipped with microwaves and fridges for your convenience.
Well connected to public transport
This locations offer easy access to trains and/or buses—making your commute smooth, fast, and eco-friendly.
Committed to DEI
At Bosch, diversity, equity, and inclusion are at the heart of our culture—everyone is valued, respected, and empowered to thrive.
Well being and mental health programs
Your wellbeing matters—access mental health programs, Employee Assistance Programs (EAPs), and support whenever you need it.
Benefits & Services
Enjoy a range of perks—from Bosch product discounts to savings at popular high street brands. We've got your back, in and out of work
Similar Jobs
Do you need technical support?
We look forward to your inquiry.