IT Support Specialist Intern
Work Mode
On-Site
Fields of work
Information Technology
Join as
Student
Working time
Full-time
Contract Type
Limited
Compensation
According to agreement
Your tasks
This role activities will include:
- 1st and 2nd level IT support: Evaluate support requests and tickets, solve requests, using standard incident management tools and processes and ensuring peak performance
- Deliver varieties of the service without the support of the work instruction
- Support for IT Fleet Management processes: Installation, deployment, repair, replacement and return of company PCs and laptops, using standard tools
- Support the provisioning and decommissioning of mobile phones to end-users
- Enabling and consulting towards end-users on IT products & services
- Support with creation of enabling and training material, including presentation and video content
- User management tasks utilising internal tools
- Support for IT product and service pilots and rollouts
- Contribute to projects e.g. mergers and integrations, location/office moves
- Adherence to relevant guidelines and processes
- Contribute towards team and organisation objectives
- Provide infrastructure hands-on support, where necessary
- Provision of Local IT Services to the business
- Build trustful partnership with customers, peers and management
- Create solutions involving the use of existing techniques or tools
Your profile Studying an undergraduate Computer Technology or Information Technology degree.
These qualifications offer a more practical hands-on aspects of IT, rather than theoretical.
- Experience with M365 products, MS Teams, MS Windows beneficial
- Open Source Desktop experience i.e. Linux (nice to have)
- Apple iOS, Macbooks experience (nice to have)
- Technologically savvy; understand and utilise technology to improve work processes
- Experience with AI tools such as Copilot (nice to have)
Studying an undergraduate Computer Technology or Information Technology degree.
These qualifications offer a more practical hands-on aspects of IT, rather than theoretical.
- Experience with M365 products, MS Teams, MS Windows beneficial
- Open Source Desktop experience i.e. Linux (nice to have)
- Apple iOS, Macbooks experience (nice to have)
- Technologically savvy; understand and utilise technology to improve work processes
- Experience with AI tools such as Copilot (nice to have)