Customer Experience Training Advanced Apprentice (Graduate)
Work Mode
On-Site
Fields of work
Customer Service
Join as
Graduate
Working time
Full-time
Contract Type
Limited
Compensation
According to agreement
Your tasks
We are excited to offer you the opportunity to join our Contact Centre team as a Customer Experience Advanced Apprentice!
Our Contact Centre is a fast paced hub of customer interactions, with a strong culture of collaboration and understanding to ensure our customers receive the service Worcester Bosch is renowned for.
In this role, you will be responsible for:
- The coordination and maintenance of departmental training and operational resources, ensuring all moderation kits, equipment, and supplies are appropriately stored, maintained, and readily available.
- This role oversees the organisation of training room availability, auditing training materials, and maintaining the internal Knowledgebase System and Training Matrix to ensure information is accurate, up to date, and compliant.
- The role also includes editing and coordinating the departmental newsletter, identifying and recommending improvements to training programmes based on individual and team needs, and supporting effective communication between Advisors and the Leadership Team.
- Acting as a spokesperson for collaboration, the role promotes engagement, knowledge sharing, and strong communication across the department.
Interested? Upload your CV today!
Your profile Right To Work: please ensure you have valid Right To Work in the UK status for the duration of the contract term. This is a 2-year fixed term role.
Our ideal candidate must have:
- A degree in a relevant capacity
- Strong communication skills
- Strong presentation skills
- A keen eye for detail
- An ability to act as a bridge between different levels of the organisation
Our ideal candidate should have:
- Experience working in a Customer Setting
- Experience using Microsoft Platforms
Right To Work: please ensure you have valid Right To Work in the UK status for the duration of the contract term. This is a 2-year fixed term role.
Our ideal candidate must have:
- A degree in a relevant capacity
- Strong communication skills
- Strong presentation skills
- A keen eye for detail
- An ability to act as a bridge between different levels of the organisation
Our ideal candidate should have:
- Experience working in a Customer Setting
- Experience using Microsoft Platforms
