eCommerce Operations Specialist
Your tasks
- Support Daily Business Operations in D2C sales channel for Webshops and stores on Marketplaces across Europe, in close collaboration with Commercial managers, Country Operations teams, and Head of Global E-Commerce Operations.
- Responsible for 2nd level E-Commerce customer support. That includes close collaboration with Bosch User & Customer care agents and managers in investigating and resolving complex issues that cannot be resolved by the 1st level support team or external partner, including customer complaints, query management.
- Ensure smooth communication between Bosch and E-Commerce service provider (Merchant of Record, Fulfillment service provider, …) and/or end-costumer, depending on business model.
- Responsible for order management in ERP system (SAP), consignment stock replenishment processing and returns management between Bosch and E-Commerce service provider and/or between Bosch and end-customer.
- Support with regular invoicing and payment issues resolution as well as recurring reconciliation between Bosch and E-Commerce service provider.
- Support with account management e.g. tracking of open receivables and payables.
- Back-end support for promotions execution e.g. processing compensation for promotion discounts and price differences in SAP.
- Be an active member of the network of D2C operations associates and regularly exchange with local specialists in Business Operations teams on processes, tools, systems, and best practices.
- Other tasks in alignment between Business Operations and E-Commerce Sales departments.
Your profile - Min. 3-5 years of professional experience in E-Commerce operations, logistics, or customer support
- Affinity to e-commerce and online sales
- Strong written and verbal communication skills in English, knowledge of European languages (French, Spanish, German, Polish, Romanian) is an advantage
- Ability to communicate effectively with customers and internal teams
- System knowledge: Service CRMs (C4C, SalesForce,…), SAP, MS Office. Experience with Website (Shopify, CommerceTools) and/or Marketplace backend platforms (Amazon, ManoMano, eBay, Allegro) is an advantage
- Service and results oriented, entrepreneurial thinking and autonomous way of working
- Logical thinker, with a continuous learning mindset
- Good sense of responsibility and commitment
- Min. 3-5 years of professional experience in E-Commerce operations, logistics, or customer support
- Affinity to e-commerce and online sales
- Strong written and verbal communication skills in English, knowledge of European languages (French, Spanish, German, Polish, Romanian) is an advantage
- Ability to communicate effectively with customers and internal teams
- System knowledge: Service CRMs (C4C, SalesForce,…), SAP, MS Office. Experience with Website (Shopify, CommerceTools) and/or Marketplace backend platforms (Amazon, ManoMano, eBay, Allegro) is an advantage
- Service and results oriented, entrepreneurial thinking and autonomous way of working
- Logical thinker, with a continuous learning mindset
- Good sense of responsibility and commitment
Contact & additional information
What we offer you:
Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.
Welcome to Lisboa
In Lisbon, the capital of Portugal, home of Pasteis de Nata and the place where Bosch's history began in Portugal. With over 600 employees from around 30 nationalities, Bosch Lisbon specializes in sales, marketing, communication, training, IT and HR support services for Europe. It's prime location in the capital provides access to a multicultural and dynamic city, offering excellent quality of life and easy transportation via Humberto Delgado Airport. This combination makes Bosch Lisbon an appealing choice for professionals seeking career growth and work-life balance.
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1800-220 Lisboa
PT
Location benefits
Discounts for employees
Discounted purchasing conditions with us and our partner companies, subsidised cultural and leisure events
Flexible and mobile working
Flexitime and modern working time models ranging from part-time to job sharing, home office and incorporated window days off
Well connected to public transport
Good public transport connections, company bike leasing, choice between a free public transport ticket for the Vienna core zone, a subsidised climate ticket or an employee car park
Company doctor on site
Occupational health care and counselling by internal medical staff, free vaccinations, attractive health insurance, psychosocial and therapeutic counselling, personal health care, workshops and lectures on the subject of health, company pension scheme from the 3rd year at Bosch
Training opportunities & Certifications
Wide range of health and sports activities
Catering facilities on site
Healthy and tasty meals at subsidised prices in our company restaurant and cafeteria, free coffee in our coffee kitchens
Health Insurance
Exchange with colleagues around the world
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