Automotive Helpdesk Support | Italian Speaker
Suas tarefas
Your contribution to something big:
- Respond to all calls, emails and common requests for technical 1st level support
- Analyse technical problems (root cause analysis) and provide technical assistance to customers via phone, email or chat making use of remote access tools First level resolution rate: 50% after 6 months, 70% after 12 months
- Follow defined work instructions and escalation processes for all possible types of incidents
- Track all incidents in our internal incident management system
- Maintain communication with other Bosch sites, departments and colleagues which are engaged into the support processes
- Input for FAQ and knowledge data base
- Establish good relationships with colleagues and customers in order to achieve a correct flow of information
- Willingness to work in the office and/or remote according to business needs
O teu perfil What distinguishes you:
- Education: Technical education in IT systems or experience and advanced knowledge in hardware and software support topics
- Experience and know-how: Professional experience in a customer facing position would be an advantage
- Languages: Italian oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus.
- A team player who is 100% service and solutions focused
- Methodical troubleshooting skills required
- Working knowledge of SAP would be an advantage
- Previous experience or affinity with automotive electronics would be an advantage
- Soft skills required: Customer orientation, professional communication, team player skills, able to work under pressure
- Willingness of taking over responsibility for assigned projects as needed
What distinguishes you:
- Education: Technical education in IT systems or experience and advanced knowledge in hardware and software support topics
- Experience and know-how: Professional experience in a customer facing position would be an advantage
- Languages: Italian oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus.
- A team player who is 100% service and solutions focused
- Methodical troubleshooting skills required
- Working knowledge of SAP would be an advantage
- Previous experience or affinity with automotive electronics would be an advantage
- Soft skills required: Customer orientation, professional communication, team player skills, able to work under pressure
- Willingness of taking over responsibility for assigned projects as needed
Contato e informações adicionais
What we offer you:
Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.
Success stories don´t just happen. They are made...
Make it happen! We are looking forward to your application!
Sobre nós
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Bem-vindo a Lisboa
Lisboa, a capital de Portugal, a terra dos Pastéis de Nata e o local onde a história da Bosch começou em Portugal. Com mais de 600 colaboradores de cerca de 30 nacionalidades, a Bosch Lisboa é especializada em vendas, marketing, comunicação, formação, IT e serviços de apoio a RH para a Europa. A sua localização privilegiada na capital permite o acesso a uma cidade multicultural e dinâmica, que oferece uma excelente qualidade de vida e facilidade de transporte através do Aeroporto Humberto Delgado. Esta combinação faz da Bosch Lisboa uma escolha atractiva para profissionais que procuram crescimento na carreira e equilíbrio entre a vida profissional e pessoal.
Benefícios da localização
Acesso a rede de transportes públicos
Descontos para colaboradores
Trabalho flexível e híbrido
Consultório médico na empresa
Oportunidades de formação & de Certificação
Atividades de saúde e desporto
Cantina
Seguro de saúde
Colaboração com colegas de todo o mundo
Vagas semelhantes
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