Senior UX Researcher (f/m/div.)

Your Contribution to Something Big

We are optimizing the way how heating systems are managed, operated, and maintained by providing knowledge and tools for our customers to reduce CO2 emissions and energy consumption in heating systems.

As a Senior UX Researcher, you will drive user-centered decision making across our product development cycle. You'll apply research methodologies to identify user needs, behaviors, and pain points that inform our product strategy. Working with cross-functional teams, you'll translate research findings into actionable insights and recommendations.

Your expertise will ensure we build solutions that address real user problems while meeting business objectives, ultimately improving product adoption and user satisfaction.

On a typical day you will:

• Plan and conduct user research sessions;
• Analyze qualitative and quantitative research data to extract meaningful insights;
• Present research findings and recommendations to product, design, and engineering teams;
• Collaborate with product owners to define research questions and priorities;
• Work closely with designers to translate user insights into design requirements;
• Facilitate workshops to align team understanding of user needs and behaviors;
• Recruit and manage relationships with research participants;
• Review designs and solutions constructively;
• Stay current on UX research best practices and emerging methodologies;
• Identify areas of improvement on our products and processes;
• Live the values and principles of Agile;
• Share knowledge with teammates.

These are the areas where your experience will help us:

• Degree in Computer Science, Human Factors, Information Science, Behavioral/Social Science, or other related field;
• 7+ years of experience in UX research;
• Successfully leading all phases of research, from planning to communication of insights;
• Proven track record of applied quantitative and qualitative research initiatives;
• Demonstrable ability of extracting insights from research and connecting those to concrete product improvements;
• Experience with UX research tools and repositories;
• Excellent and adaptable communication with an history of sharing complex insights and convincing ideas to diverse stakeholders;
• Proactive and action-oriented mindset with a past of influencing teams and organizations for the value of the User Experience;
• Advocate for the importance of accessibility as a value-driver for customers and the business.

What distinguishes you: 

You would be a great fit if you love to build products with a team and learn every day. But also, you:

• Have a deep empathy for user needs;
• Want to have an impact on people’s lives with the work you do;
• Take good care of the things you create, from ideation, through all development phases, and delivery to users;
• Learn at every opportunity and find ways to share that knowledge with the team;
• Organize your work and don’t need others to tell you what to do;
• Can work with, and improve upon, established patterns and ways of working of the team;
• Don’t shy away from debating ideas or offering contrarian views in group discussions;
• Promote conclusions and seek concrete action plans that move the team forward;
• Welcome change, in priorities, goals, or information, and are comfortable adjusting plans to make the most out of the situation;
• Feel at ease communicating in English and collaborating with people from multiple nationalities.