Customer Service Representative/Dispatcher
Suas tarefas
Strong customer service oriented professional that is responsible for developing and maintaining excellent customer relationships with both internal and external customers. Possess flexibility within a team environment or individually with minimal supervision in a fast paced culture.
- Professional etiquette dealing both in face-to-face communication as well as via telephone and email.
- Support launch of customer delivery creation at warehouse.
- Communication with both internal and external customers.
- Heavy telephone and email communication to respond to customer inquiries in a timely manner and update when deviations occur.
- Daily customer order pick creation.
- Entry level material planning.
- Transportation scheduling for both daily and expedite services utilizing customer websites and freight forwarding websites.
- Office duties: filing, faxing, scanning.
- Maintain and abide by records retention procedures per Central Directives.
- Knowledge of what an escalation processes is and reasons.
- Ability to problem solve utilizing the 5 Why’s or 8D formats.
- A team player that can effectively back up others as needed.
- Other duties as assigned.
O teu perfil Basic Qualifications:
- 3 - 5 years of experience in a warehouse environment required
- Excellent computer skills and working familiarity with multiple software packages, preferably MS Office and SAP ERP software packages
- Must have strong verbal and written communication skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional manner
- Must have a sense of team response to satisfy sales goals and assure 100% customer satisfaction
- Must be able to work with minimal or no supervision
Preferred Skills:
- Bilingual: English / Spanish
- Associates Degree in Business or related discipline preferred
Basic Qualifications:
- 3 - 5 years of experience in a warehouse environment required
- Excellent computer skills and working familiarity with multiple software packages, preferably MS Office and SAP ERP software packages
- Must have strong verbal and written communication skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional manner
- Must have a sense of team response to satisfy sales goals and assure 100% customer satisfaction
- Must be able to work with minimal or no supervision
Preferred Skills:
- Bilingual: English / Spanish
- Associates Degree in Business or related discipline preferred
Contato e informações adicionais
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.
In addition to your base compensation, Bosch offers a comprehensive benefits package that includes health, dental, and vision plans; health savings accounts (HSA); flexible spending accounts; 401(K) retirement plans with an employer match; wellness programs; life insurance; short- and long-term disability insurance; paid time off; parental leave, adoption assistance; and reimbursement of education expenses.
Learn more about our full benefits offerings by visiting: www.myboschbenefits.com. Pay ranges included in the postings generally reflect base salary; certain positions may include bonus, commission, or additional benefits.
Equal Opportunity Employer, including disability / veterans.
Please note that employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.
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Precisas de suporte técnico?
Utilize o formulário de correio eletrónico no nosso sítio Web https://www.bosch.us/contact/.
