Security Systems Specialist 1st level with German
Responsabilitățile tale
Main objective of the job:
- Act as SPOC (single point of contact) and support/forward any technical issues/questions.
Main attributions and responsibilities:
- Follow incident management procedures;
- Log or document all customer requests/incidents/ inquires (via all communication channels);
- Identify and log correctly the customer contact details;
- When needed, create & escalate ticket to 2nd level;
- Performs and documents remote support sessions following the procedure;
- Troubleshoot & diagnose all issues;
- End to end ticket tracking and follow up;
- Share knowledge and offer support to other colleagues;
- Train colleagues after participating to trainings perform by 2nd level/BU’s outside our location;
- Back-up for other colleagues when needed;
- Set up and maintain laboratory equipment;
- Contribute to knowledge base articles if needed;
- Escalate existing/potential complaints to TL’s or OPM;
- If needed, assists the customer in collecting the required system data and logs;
- Is aware of the project KPI’s and contributes in fulfilling them;
- Respects all procedures and internal regulations;
- Maintains quality service by following organization standards;
- Responsible for reading, understanding and applying the procedure from area of responsibility and also interdepartmental procedure subscribed in SOCOS;
- Any other tasks related to area of responsibility requested by direct superior.
Profilul tău Studies:
- University Diploma
- High school Diploma
Knowledge and Skills:
- Language: English and German advanced;
- Experience in installing and/or integrating technical security equipment, to include intrusion and fire detection, access control, audio and video systems is preferred; Networking knowledge is a plus;
- Working knowledge and/or experience with analog systems, electricity, alarms and with IT based security integration equipment are ideal;
- Fast understanding of technical problems;
- High level of customer and service orientation, communication and organizational skills;
- Strong awareness of quality, reliability and responsibility;
- Good command of MS Office package;
- Positive attitude;
- Autonomous and proactive behavior; and the ability to remain calm under pressure
- Understanding and respecting work instructions;
- Contributes to team effort by accomplishing related results as needed while having a strong sense of quality, reliability and responsibility
- Ability to use logic and reasoning to identify the strengths and weaknesses of the systems;
- Excellent verbal and written communication skills and the ability to interact effectively with a range of people;
- Must be a self-starting team player;
- Strong analytical and problem-solving abilities;
- Must be able to work with little supervision while maintaining a high quality of service;
- Flexibility in a dynamically changing environment, acknowledging urgency when necessary and meeting deadlines;
- Must maintain a high level of confidentiality at all times along with the ability to handle properly sensitive materials concerning the organization.
Studies:
- University Diploma
- High school Diploma
Knowledge and Skills:
- Language: English and German advanced;
- Experience in installing and/or integrating technical security equipment, to include intrusion and fire detection, access control, audio and video systems is preferred; Networking knowledge is a plus;
- Working knowledge and/or experience with analog systems, electricity, alarms and with IT based security integration equipment are ideal;
- Fast understanding of technical problems;
- High level of customer and service orientation, communication and organizational skills;
- Strong awareness of quality, reliability and responsibility;
- Good command of MS Office package;
- Positive attitude;
- Autonomous and proactive behavior; and the ability to remain calm under pressure
- Understanding and respecting work instructions;
- Contributes to team effort by accomplishing related results as needed while having a strong sense of quality, reliability and responsibility
- Ability to use logic and reasoning to identify the strengths and weaknesses of the systems;
- Excellent verbal and written communication skills and the ability to interact effectively with a range of people;
- Must be a self-starting team player;
- Strong analytical and problem-solving abilities;
- Must be able to work with little supervision while maintaining a high quality of service;
- Flexibility in a dynamically changing environment, acknowledging urgency when necessary and meeting deadlines;
- Must maintain a high level of confidentiality at all times along with the ability to handle properly sensitive materials concerning the organization.
Contact și informații suplimentare
#LikeABosch Benefits:
Financial benefits:
- Flexible benefits system – In addition to your salary, we provide 2700 RON/year through your benefits account, allowing reimbursements based on your preferences;
- Meal tickets - A balanced diet includes at least one hot meal per day, therefore we offer you meal tickets with a value of 35 Ron;
- The 13th salary - Your contribution to Bosch is valuable. Celebrate a successful year with the 13th salary, just in time for the winter holidays;
- Celebrate together - We Like to give presents to our Loved ones, therefore we offer you 300 Ron for Christmas and Easter. Your minor children will enjoy this benefit too, as they will also receive 300 Ron;
- Loyalty bonus: We value your commitment and at 5 years you will receive 750 RON, at 10 years 1500 RON, and for every additional 5 years brings another 1500 RON. It’s our way of saying thank you for being part of our journey.
- Language courses - A new language is key to a new world, so we invite you to learn languages in your free time and get a discount of up to 1200 RON/year (e.g.: two modules of 600 RON each). Please note that the discount is based on the certification that you have passed the specific module.
- Referral bonuses - We build our teams on trust, so we encourage you to refer new candidates to us through our program: Recommend Bosch. For certain positions, we will honor you with an attractive bonus;
- Relocation package - If you’re being recruited from more than 50 km away, we provide a standard relocation package of 2500 RON (conditions apply). This is a one-time fee, paid together with your first salary.
- Life events celebration - Your family is growing while working at Bosch? We congratulate your newborn with a 5000 RON bonus;
- Unforeseen situations - In case of unfortunate events, we support you by offering you free days and financial support (handled on a case-by-case basis);
- Discounts to our partners - We have a strong network in our community so we can offer you discounts to various businesses such as ISHO, Vodafone, and others.
Work-Life Balance:
- Smart Work – Our working contracts are standardized to include the home office. Occasionally, you might be asked to come to the office (trainings, workshops, team events). Talk to your leader for more information.
- Flex-time possibility - We care about your schedule, therefore we try to offer you flexible working hours, according to personal and business needs. Please discuss this with your leader.
- Growing number of vacation days - Work-life balance is essential for us, therefore we offer you 1 more day of vacation for every 2 years you spend in Bosch. We start with 25 days.
- Internal communities - You are welcome to become an active member of our internal communities: Trainers Community, Wellbeing Community, Quality Ambassadors, Project Management Ambassadors, IT Community, and many others;
- Work from abroad: Do you want to work a few days from abroad? Our Smart Work concept allows you to work from outside Romania for up to 30 days per year. Conditions apply. Please contact HR for support.
Health and sport:
- Medical subscription - We know how important health is, so you get a medical subscription through the Regina Maria network, paid by the company—extended package of medical tests, free or reduced ultrasounds, and consultations.
- Sports benefits - Being active helps you in your personal and professional Life, so we encourage you to stay in shape by using the 7Card discount for Smartfit Studio; See also: flexible benefits;
- Psychological counseling -Through the medical subscription, you can benefit from several free psychological counseling sessions at Clinicile Oana Nicolau and at a discounted price afterward.
Development:
- Bookster- the road to self-improvement is paved by books. Borrow the books that interest you and your family through the Library that comes to your office (and your home).
- Training and certifications -We believe in a Life-Long Learning approach, so we invite you to take part in technical and soft skills training delivered by our internal training team and through other methods.
- Professional Development - Great opportunities to develop yourself within the company. Choose between different career paths: expert, project manager, or associates manager. Whether an upward or lateral move – we’ll be by your side.
- Team-buildings - We organize yearly team-building activities for your department, so you get to know each other and build trust among your peers;
- International Assignments - You can work on international projects with and in other Bosch Locations, as we have offices in more than 60 countries worldwide;
- Diversity and multicultural mindset - More than 10 different nations are represented and several Languages are spoken by our colleagues. Diversity Day is a special day dedicated to sharing our diverse cultural experiences.
Despre noi
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Descoperă Centrul de Soluții de Business și Tehnologie din Timișoara
Din 2007, Grupul Bosch operează în Timișoara un centru global de soluții de business și tehnologie. Locația oferă servicii complete Grupului Bosch și clienților externi, prin două divizii: Bosch Service Solutions și Bosch Global Business Services.
Bosch Global Business Services a consolidat la Timișoara un centru global de servicii integrate de înaltă calitate - contabilitate, financiar, audit, controlling, achiziții, logistică și resurse umane. Divizia oferă servicii excelente bazate pe tehnologie de ultimă generație, care pun pe primul loc nevoile complexe ale clienților Bosch. Configurația sa unică permite furnizarea de servicii complete într-o structură integrată, bazată pe expertiza în diverse arii, cu accent pe digitalizarea și optimizarea proceselor de afaceri.
Bosch Service Solutions este un furnizor de top pentru externalizarea serviciilor de IT și enterprise. Divizia este un designer de soluții tehnice și servicii software complexe pentru Grupul Bosch și clienți externi din arii, precum IT și tehnologie, producție industrială, tehnologie pentru construcții și energie sau automotive. Bosch Service Solutions proiectează și furnizează servicii de calitate superioară, inclusiv servicii software, consultanță și management, inteligența artificială (AI) și automatizare și experiența clienților.
Suntem într-o misiune de a depăși așteptările clienților și de a ridica continuu standardele industriei. De-a lungul anilor, am evoluat alături de clienții noștri, motivați de o viziune comună a succesului: suntem mai mult decât furnizori de soluții, suntem parteneri în progres, dedicați să modelăm împreună un viitor mai luminos.
Colegii noștri contribuie la această misiune prin angajamentul lor, într-un mediu în care diversitatea este valorizată și unde fiecare poate să-și aducă propria contribuție. Promisiunea noastră față de colegi este una fermă: ne dezvoltăm împreună, ne bucurăm de munca noastră și ne inspirăm unii pe ceilalți.
Vino alături de noi și vezi diferența.
Work #LikeABosch
Beneficiile locației
Echilibrul între viața profesională și cea personală - număr extins de zile de concediu
Începem cu 25 de zile și adăugăm încă o zi de concediu pentru fiecare 2 ani petrecuți în cadrul Bosch.
Proiecte internaționale în peste 60 de țări
Ai posibilitatea să lucrezi la proiecte internaționale în alte locații Bosch.
Bonus anual
În funcție de rol, vei primi al 13-lea salariu sau bonus de performanță variabil.
Oportunități de dezvoltare continuă într-un mediu multicultural
Construiește-ți o carieră de succes în centrul nostru global de servicii și soluții care este stabil și în creștere.
Continuă să înveți: 1200 RON/an pentru cursuri de limbă, traininguri tehnice și non-tehnice.
Bonus de senioritate în companie și recompense pentru evenimente speciale.
Bonus de senioritate pentru fiecare interval de 5 ani petrecut în Bosch. Vouchere de Crăciun, Paște și 1 iunie: câte 300 RON pentru tine și copiii tăi.
Beneficii flexibile adaptate nevoilor tale individuale
Oferim 2700 RON net/an pentru a completa beneficiile standard oferite de companie.
Program flexibil de muncă la birou sau la domiciliu
Adaptează-ți programul în funcție de nevoile personale și profesionale. Ai posibilitatea de a lucra de acasă între 50% și 100% din timp.
Pachet de relocare de 500 € - bonus unic
Dacă ești recrutat dintr-o locație aflată la mai mult de 50 km distanță de birou, oferim un pachet standard de relocare (se aplică anumite condiții).
Tichete de masă în valoare de 28 RON
Oferim sprijin financiar pentru acoperirea cheltuielilor zilnice necesare unei alimentații sănătoase.
Susținere în evenimentele majore din viață
In situațiile neprevăzute, oferim sprijin financiar și zile libere suplimentare. Pentru momentele fericite din viață, cum ar fi venirea pe lume a unui nou născut, oferim un bonus de 1000 €.
Suport psihologic, reduceri la partenerii din rețeaua Bosch și biblioteca Bookster
Ședințe gratuite de consiliere, 7Card și alte reduceri din rețeaua noastră de parteneri, plus Bookster - biblioteca mobilă gratuită.
Bonus de recomandare - ne construim echipele pe încredere
Recomandă Bosch - pentru anumite poziții te vom recompensa cu un bonus atractiv.
