Order Management Analyst with EN
Mod de lucru
Hybrid
Domenii de lucru
Contabilitate de gestiune, contabilitate financiară și control credit
Alătură-te echipei
Profesionist
Data de începere
conform acordului mutual
Timp de lucru
Normă întreagă
Divizie
Bosch Global Service Solutions
Responsabilitățile tale
We are looking for a colleague to join our team on a 2-year fixed-term contract.
Main objective of the job:
- Timely and Accurate Order & Quotation Processing in SAP.
Main attributions and responsibilities:
- Provide customers with information related to price and availability, order status, products, etc.;
- Process customer returns via SAP;
- Claims management;
- Manage the open orders by extracting and analyzing SAP reports;
- Monitoring the order status for invoicing purposes;
- Keeps customer informed about its order execution status on daily basis;
- Provide prompt and courteous service to customers by using communication skills to listen, interpret and respond to customer needs, to ensure customer satisfaction objectives are achieved;
- Ensure customer issues via telephone/email are dealt with promptly and within a minimum timeframe;
- Raise requests for creating and updating SAP data (customer master data);
- Communicate with other departments to ensure that customers’ needs and claims are being dealt with promptly;
- Active participation for the project related continuous improvement process;
- Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company;
- Fulfils any other tasks related to area of responsibility, as requested by direct superior.
Profilul tău Studies:
- University Diploma
- High school Diploma
Knowledge and Skills:
- Language: English C1
- Excellent written and oral communication skills;
- Customer Service experience;
- Attention to details;
- Analytical thinking;
- Ability to synthesize;
- Team-player;
- PC skills: MS Office (Excel, Word);
- Multitasking;
- Solution oriented;
- Proactivity and reliability;
- Good conflict management;
- Independent decision making;
- Adaptability;
- Customer orientation skills;
- Active listening and quick comprehension.
Studies:
- University Diploma
- High school Diploma
Knowledge and Skills:
- Language: English C1
- Excellent written and oral communication skills;
- Customer Service experience;
- Attention to details;
- Analytical thinking;
- Ability to synthesize;
- Team-player;
- PC skills: MS Office (Excel, Word);
- Multitasking;
- Solution oriented;
- Proactivity and reliability;
- Good conflict management;
- Independent decision making;
- Adaptability;
- Customer orientation skills;
- Active listening and quick comprehension.
