Team Leader | Customer Service - Emergency Line
Bosch telephelyek
Lisboa
Munkaterületek
Ügyfélszolgálat
Csatlakozás mint
Szakember
Kezdés dátum
Rendezés szerint
Munkaidő
Teljes munkaidő
Jogalany
Bosch Service Solutions S.A.
Feladatok
Team supervision and coordinate operations as specified in the service agreements and within KPI standards and leads our Team as “People Manager”. The position helps bond operations to department strategy and goals via communication between management and stakeholders/ customers. It the one of operational contacts for Clients.
Duties and responsibilities:
- Be the first point of contact in Bosch Lisbon SO regarding the team activities and leads the whole team functionally;
- Supervise the local team activities and organization, ensuring the correct disciplinary responsibilities for them including time management, compliance assurance, needed workplace setup such as accesses, tools and equipment, for local Lisbon Team;
- Lead the team with multiple stakeholders/customers;
- Proactively drives continuous process improvements, operational efficiencies, implements corrective measures after aligning with impacted stakeholders;
- Manages expectations of the different services, stakeholders, and team members while ensuring business continuity;
- Sets team targets in alignment with department and division strategy/ targets, manages resource allocation, recruitments for the team, escalations and quality topics;
- Attend internal management meetings to share information, discuss service's results and evolution, promote team alignment, and guarantee the area supervision and improvement;
- Analyse and derive actions from quality assurance;
- Provide guidance, support and coaching to the team, ensuring the necessary training and a proper performance appraisal to promote team effectiveness, development and motivation;
- Be part of the department leadership for location/ department related common issues and for defining strategic way forward;
- Identifies and drives measures to obtain cost efficiencies within respective scope of control.
A profilod Education and Language:
- Education completed successfully (or any other comparable qualification)
- English: C1 (Mandated irrespective of team)
Work Experience:
- 3 years of Team leading and/or 3 to 5 years in relevant operations expertise
Soft-Skills:
- Problem solver and ability to firefight in stressful environment
- Prioritize and delegate
- Ability to communicate (assertively if required), motivate the team and influence the team and stakeholder
- Ability to proactively resolve problems
- Ability to comprehend and think from a department perspective and not only from a team perspective
To consider:
- Personality: Motivate and organize himself/herself and others, open-minded, sensitive, but also assertive
- Problem solving: Complexity of the problems encountered, and its extension; and quality and autonomy of rational required by the function to identify, define, and find solutions that are presented to it
- Working method: Work responsibly, pro-active, well-structured and manage tasks prioritization
Education and Language:
- Education completed successfully (or any other comparable qualification)
- English: C1 (Mandated irrespective of team)
Work Experience:
- 3 years of Team leading and/or 3 to 5 years in relevant operations expertise
Soft-Skills:
- Problem solver and ability to firefight in stressful environment
- Prioritize and delegate
- Ability to communicate (assertively if required), motivate the team and influence the team and stakeholder
- Ability to proactively resolve problems
- Ability to comprehend and think from a department perspective and not only from a team perspective
To consider:
- Personality: Motivate and organize himself/herself and others, open-minded, sensitive, but also assertive
- Problem solving: Complexity of the problems encountered, and its extension; and quality and autonomy of rational required by the function to identify, define, and find solutions that are presented to it
- Working method: Work responsibly, pro-active, well-structured and manage tasks prioritization
Kapcsolat és további információ
What we offer you:
Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.
Üdvözöljük Lisszabonban
Helyszíni előnyök
Jó tömegközlekedési összeköttetés
Munkavállalói kedvezmények
Rugalmas munkavégzés
Üzemorvos a telephelyen
Képzési lehetőségek és tanúsítványok
Egészségügyi és sporttevékenységek széles választéka
Étkezési lehetőség a telephelyen
Egészségbiztosítás
Csere a kollégákkal a világ minden tájáról
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